General Terms and Conditions
1. Copyright and Use of Content
All content (texts, tables, images, photos, product descriptions, designs, graphics, other sections) is exclusively owned by SilkeaTextil and Global Business Group Slovakia s.r.o.
No part may be reproduced, copied, scanned, or distributed without prior written permission.
Mechanical, electronic, digital, or other usage is strictly prohibited.
Includes product photos, designs, handmade details, descriptions, website texts, tables, graphics, logos, banners, icons.
2. Definitions and Seller Info
Seller: Global Business Group Slovakia s.r.o.
Registered Address: Karpatskรฉ nรกmestie 10A, 831 06 Bratislava, Slovakia
Office Address: Nรกmestie SNP 474/15, Block A, 6th Floor, 811 06 Starรฉ Mesto, Bratislava
IฤO: 54678510 | DIฤ: 2121760135 | Iฤ DPH: SK2121760135
Phone: +421 940 870 422 | Email: info@silkeatextil.com
Website: www.silkeatextil.com
SilkeaTextil is a registered sub-brand.
Buyer: anyone purchasing via www.silkeatextil.com
3. General Provisions
- All distance contracts fall under these Terms.
- Buyer accepts Terms by placing an order.
- Seller may update Terms unilaterally.
- Latest version: www.silkeatextil.com/terms
4. Orders and Contract Formation
- Products selected via www.silkeatextil.com
- Order is binding offer for Buyer
- Contract forms upon Sellerโs order confirmation
- Out-of-stock or technical issues: order may be rejected; payment refunded
5. Prices and Payment
- Prices include VAT unless stated otherwise
- Payment methods: Credit/Debit cards, Global Payments, bank transfer (SK), cash on delivery (Dobierka)
- COD fee: โฌ1.50 included in total order
6. Delivery and Shipping
- Shipments via DPD & GLS within Slovakia & EU
- Non-EU shipments on request; conditions pre-notified
7. Right of Withdrawal
- 14-day withdrawal (EU Directive 2011/83/EU)
- Exclusions: personalized, made-to-order, handmade/unique items
- Return shipping paid by Buyer
- Refund within 14 days of receipt
8. Complaints and Product Liability
- Only manufacturing defects covered
- Small handmade differences not defects
- User-caused damages excluded
- Valid complaints processed within 30 days
9. Limitation of Liability
- No liability for indirect losses, profit loss, third-party damages
- Maximum liability limited to order amount
10. Personal Data Protection (GDPR)
- Processed per EU GDPR 2016/679
- See Privacy Policy for details
11. Dispute Resolution
- Prefer amicable resolution
- Slovak Trade Inspection (SOI): www.soi.sk
- EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr
12. Force Majeure
- No liability for natural disasters, epidemics, strikes, technical failures
13. Partial Invalidity
- Invalidity of any clause does not affect remaining clauses
14. Language and Law
- Published in English & Slovak; Slovak prevails legally
- Governed by Slovak law